Blog

At Family & Children’s Place, we care about what our clients think. We place a great emphasis on clients feeling like they are well served, that whichever program they access is helpful and delivering impact and proven outcomes. So, it’s especially satisfying when we hear from families about their experience, with staff, with the services and programs.

Recently, we heard from some of our HANDS families, sharing their thoughts and feelings about their parent visitors, Family Support Workers and overall impressions.  HANDS is a voluntary home visitation program for new and expectant parents that begins during pregnancy or shortly after the child’s birth. Our services help foster healthy pregnancy and births, stable child growth and development, safe homes and self-sufficient families.

Following are some of their feelings in their own words:

On parent and quarterly visitors:

• My quarterly visitor is awesome.
• She’s awesome, nice and kind.
• Great experience and fun for kids.
• I love this program and my worker.
• She’s absolutely wonderful.
• I love Tiffany. She used to be my FSW and we have a very good relationship. My only complaint is that I don’t get to see her enough.
• Love her!
• I am very satisfied with Kendall (quarterly worker) and Emily. They both give me needed information to help develop my baby’s social and physical skills. The HANDS program is a big help.
• She is the best.
• I am very satisfied with my case/service worker. She helps me with ideas and information that help me with my child and family.
• Alex is so sweet and awesome!
• She’s great. Very empathetic plus we have the exact same birthday.
• We love her.
• She is very kind and considerate and I would recommend anybody for her.
• Everyone I’ve interacted with during my time in the program has been incredibly respectful and wonderful. I’m very pleased with everyone and everything.
• She is a nice person. I always enjoy her visit.
• On relationships with Family Support Workers:
• Very charming and always on time.
• Emari Faith is a really good person. I love how great she treats me and my daughter. She makes me laugh and would recommend her to anyone.
• This program and Emari have made my new life as mother and my sanity. My heart explodes with gratitude for this program and all information and amazing people placed in my life.
• Emari is such a pleasure to have in our home. She gives us so much information and really knows what she’s doing. Emari is the best. Thank you!
• She’s the best. Very confident when informing me of everything. Very empathetic. My whole family loves her.
• Thanks, Silvia!
• Dona Silvia me entiende y me explica acerca de mi bebe (Ms. Silvia understands me and explains things about my baby).
• La Sra Silvia me ha ayudado mucho a entender a mi bebe (Ms. Silvia has helped me a lot to understand my baby).
• I love her. Always on time, works with me and I enjoy our time together. She is awesome.
• We love her! We had her through our first one.
• I really like how my support is always kind, friendly, supportive, helpful, non-judgmental and knows her job.
• Very good, very nice, very awesome, very, very supportive.
• She’s the best!
• We love working with Megan. Her help has been invaluable.
• I love her and would recommend her to anyone.
• I am thankful to you for coming to my house and teaching me what I did not know.
• She rocks! Very considerate, outgoing and genuinely interested in our success as a family.
• T has been very helpful for me. We don’t do much visits but when we do it a great experience good advice and more.
• My family support worker makes me educate in this field or program.
• My workers are awesome. Glad I have my team.
• My son gets so excited when she pulls in our driveway. She actually pays attention to him and plays with him. I really enjoy having her in my home.
• We love our HANDS worker. She is really awesome.
• So nice! We enjoy her visits.
• I love this program and my worker. Helpful and sweet.
• She is very nice. I has big ideas, also help with new ideas for my baby and also brings items we need. This is a very helpful program I think.
• I love Chelsey. She’s very positive and listens to me. She’s always happy and enthusiastic. She teaches me new/different things since I have been in this program before.
• Beverly couldn’t be any more awesome than she is. We love her.
• She’s awesome and cares a lot too. My family support worker is more like family to me now.
• I have really enjoyed having Emily as my worker. She is always happy and willing to help.
• Emily is one of the nicest people I have ever met. She goes above and beyond and always has helpful information for me and my children. She’s Awesome.
• Emily is amazing and always has an answer for us. When she doesn’t know something, she comes the next week with tons of information on the topic.
• Emily does a wonderful job. I am so glad she is my family support worker.
• Emily been in my life for over two years. Such a great person. We are really going to miss her. Thanks for a great friendship.
• She is exceptional, very caring, friendly, care about what I need to know to make a good decision and help better skills.
• She is the absolute best. I’m glad I got her and I wouldn’t have wanted any other person.
• She is very helpful and now I feel like she is one of my member family. I love this program and all the people who support me.
• She is great! She also makes me feel very comfortable.
• She is a really great person and very goofy and sweet.
• Ashley has helped me with everything.

On their primary reason for choosing HANDS:

• I had heard it was a good program.
• I was told it was a helpful program and that it was fun for the child and helpful with the child’s development.
• The representative came to me while I was in hospital before I had my son.
• Aprender mas como criar a mis ninos (to learn how to raise my children).
• 1^st vez madre (first time mom).
• Learn about babies and development.
• We loved our HANDS program with Maranda. She helps me discuss important information with my husband in regards to our kids.
• For additional help information resources support.
• I really like the program and support provided.
• Baby’s development.
• They offered their services and I can always use more support.
• Wanting more info as I become a brand new first-time parent.
• I thought it would be a great program to teach me skills.
• My son enjoys the program and enjoys learning new things.
• Help and advice.
• Was recommended by health department.
• To learn more about taking care of my children.
• To help my child develop and thrive as best as she can.
• A friend recommended this program and it seemed very helpful.
• Learning how to become the best parent possible.
• Wanting help with parenting advice.
• To be able to know more things about child’s behavior and to lean things from Family &Children’s Place.
• Learn more about parenting, struggles, and good things for the baby.
• Better understanding of being a mother.
• Because I had no idea how to raise a child, especially as a single parent.
• Learning as much as possible about parenting that I might not have been aware of.
• Guidance and education.
• New parent.
• To help me become a better me and to be a great mother to my child. Teach me things I didn’t know.
• Help educate me on my first child.
• First-time parenting and I’m worried about parenting styles.
• To help with information and resources and referrals.
• Resources and make sure my babies are up to date with skills.
• I was expecting my first child.
• To be a better parent.
• First child – need all the help and support I can get.
• Learning experience.
• Nice to have help and someone to talk to.
• I wanted a new experience from something.
• I was referred by doctor’s office. Mejor mis habilidades on la crianza de mi nino
• Thought it would be a good program.
• Just thought I would want help with being a new mom.
• Help being a mother at a young age and still having time for myself.
• My pregnancy was high risk so I joined HANDS.
• The program is such a benefit. It helps parents to be able to give their child a better life. It helps the parent, the child and the people are so nice.
• This was my first child and I had no idea what to expect.
• So that I can be a good parent and learn how to take good care of my child.
• It was offered and I agreed to having your program involved with my family. I needed a little more support and help.
• They called and I liked the program.
• The HANDS program.
• Heard good things about it.
• To lean parenting skills.
• To be able to get more experience and help with information and services that may help my family.
• I felt that I needed extra support for being a first time mother.
• To get information to help me with my newborn.
• It is helpful and loving.
• This program is very helpful supportive and loving.
• To get the support and help I need to be a better parent.
• I felt it would give me a great advantage when taking care of my kids.
• New mom and needed some guidance.
• Just to have someone to talk to.
• Help with my baby girl.
• Because I need help.

We love our families, and our staff. Each and every one is so passionate about their work, the children and families they work with, so committed and caring.  So it’s always great to hear from others how great they are doing, and how helpful the program is. Like this last comment:

• I like the program because I learned how to raise my baby, what to feed my baby and what to avoid. I have also been able to share the information I got with my other friends. I want to enroll again if I have another child.

There is no better testimonial than to want to use the program again to ensure a happy healthy experience for the baby and everyone else in the household.