FAQ
Frequently Asked Questions
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What do I do if I suspect child abuse or neglect?
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If you suspect a child may be abused or in danger, notify the police or Child Protective Services immediately. Kentucky’s Child Abuse Hotline is 1-800-752-6200. In Indiana, that number is 1-800-800-5556. All callers have the right to anonymity.
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Who do you help?
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Family & Children’s Place has programs for children and families in various stages. From early childhood programs to school-based services to trauma recovery, Family & Children’s Place works to prevent child abuse, intervene when trauma occurs and to aid in healing and recovery. Please read more about our programs and services here.
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Can I sign up for services?
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Since we have many different services, eligibility varies. Please contact us about the program(s) you’re interested in so we can work with you on the best plan for your family.
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How can I help?
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Thanks for asking! There are many ways to support the programs and services of Family & Children’s Place including making a donation or volunteering. Find more information here.
Child Advocacy Center FAQs
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How long does an appointment take?
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How long does an appointment take?
The average length of a Forensic Interview per child is an hour. If there are multiple children, the time spent here will be longer.The average length of a Medical Exam is 2-3 hours.
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Who will be at my appointment?
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For a Forensic Interview, the child will meet with the interviewer and the collaborative partners (your investigative workers- law enforcement or CPS will observe the interview from a different room). The family advocate will meet with the non-offending caregiver while the child is meeting with the interviewer.
For medical exams, our CAC doctor and a medical assistant will be present.
For mental health screens, a CAC therapist will be present.
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How much do services cost?
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All services are provided at no charge.
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Where do we park?
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There is a surface parking lot at both the Louisville, KY and New Albany, IN offices with free parking available.
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Who can be with us at our appointment?
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A non-offending caregiver will bring the child to the appointment. If the child has someone who is part of their support system, they are also welcome.